16 June 2019 at 12:11 #33613
So, purchased unlimited license of the Fancybox Pro Plugin few days ago. Have no access to the files and support is not responding. Whats going on here?
If you do not want to help simply refund the paid amount.16 June 2019 at 16:34 #33629
Same here, I reported it to Paypal already, and asked for a refund.17 June 2019 at 10:06 #33633
Yeah me too. Pretty sad :/17 June 2019 at 14:35 #33658imrelaszloParticipant
I’ve purchased “Fancybox ProUp to 5 sites”, but download links are not works me, too… Waiting for ASAP correction.19 June 2019 at 10:07 #33713BartoszKeymaster
Sorry for the trouble, but we experienced issues with download links recently.
This should work fine now however.19 June 2019 at 11:21 #33718
Ok, thanks for the update. Not sure why you’ve refunded the amount now since the links are actually working but ok. When purchasing again, download links will work as expected? And can we expect support if needed?19 June 2019 at 13:07 #33734
Hey, I tried to buy it again and it couldn’t be downloaded :(19 June 2019 at 13:48 #33744BartoszKeymaster
Please try again.19 June 2019 at 21:26 #33761
Thank you man, It worked now3 July 2019 at 09:41 #34084dialectaParticipant
Bartosz, Both my colleague and I have tried to contact you through emails and filled out your forms online about an urgent problem on paypal, but we never get any response from you. Please contact me by e-mail asap to resolve the issue.11 February 2020 at 13:11 #37418opreacrissParticipant
Hello Bartosz, I just asked for a refund today for a renewal I made also today, but then realized I didn’t need the plugin anymore. Please, please check your email and make the refund on paypal as soon as possible. Thanks!7 July 2020 at 17:24 #40035Anja MenzelParticipant
Hi, I try to contact you since March and didn’t get an answer. I bought a licence Key up to 5 sides and couldn’t download it. I found an other solution and want to cancel it.Hope to hear from you, otherwise I have to block my bank account. kind regards, Anja
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