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  • #20814

    Pranav Shah
    Participant

    Hi team,

    Please help us with this issue where the first click always opens the image instead of the gallery. Issue on:
    http://new.blurbgoa.com/what-we-do/ Please try clicking on any of the Portfolio links.

    Once we hit back and click again, it renders the gallery.

    Thanks for investigating in advance,
    Pranav

    #21044

    Bartosz
    Keymaster

    Hi,
    We’ve been checking this and eveything seems to be ok. Every click opens a gallery.
    What browser / system did you test this on?

    #21083

    Pranav Shah
    Participant

    Hi Team,

    Please help us to solve this issue fast. Our client is not happy with this issue.

    Thank you.

    #21084

    Pranav Shah
    Participant

    Hi Team,

    Thank you for your reply. On my end it is not working and I even checked this on other systems and on different web-browser. Please help us to solve this.

    #21094

    Bartosz
    Keymaster

    We’ve tested this on multiple browsers and systems and it works ok.

    Maybe you’re just checking this as a logged in users, where a new set of scripts is being loaded, possibly breaking javascript.

    Did you try js debugging?

    #21099

    Pranav Shah
    Participant

    Hi Team,

    Thank you for your reply and can you please guide us how to do js debugging.

    Thank you.

    #21108

    Bartosz
    Keymaster
    #21124

    Pranav Shah
    Participant

    Hi Team,

    I know how to use these tools can you please tell me what to look for specifically. We have to do this fast because my client is furious.

    Thank you.

    #21126

    Bartosz
    Keymaster

    Just look for javascript errors. Any javascript/jquery error will break the functionality.

    #30230

    Jordan Richards
    Participant

    Hi all, I am having the same issue here – https://mrktmkrs.com/what-is-new-test/

    Please see the image at the bottom. If you inspect the code you can see it has all of the gallery there and ready, but when you click the image it only opens a single image?

    Please advise!

    #30231

    Jordan Richards
    Participant

    Also I have used chrome dev tools and there are no errors

    #30246

    Jordan Richards
    Participant

    Any support there??? I have bought this plugin twice to renew SUPPORT

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