15 February 2018 at 20:39 #23446
I installed the purchased Expander lightbox after using Responsive Lightbox through Beaver Builder. When I tried to install I got this: “Responsive Lightbox – Expander Gallery extension requires at least version 2.0.0 of Responsive Lightbox to work.”
Since I can’t seem to find a version 2.0.0 I am stymied.
Help please…or refund.
David Friedman18 February 2018 at 02:37 #23558
I and having the same problem18 February 2018 at 21:37 #23574
Please respond soon…I’m really losing patience after 3+ days.23 February 2018 at 11:38 #23666
Sorry for the late reply. We’re still having issues with email delivery iafter switching servers.
There are 2 versions of the plugin available. 1.1.0 is for the upcoming 2.0 release (or the beta if you us it) and the other file is for current version of Responsive Lightbox.26 February 2018 at 11:28 #23690
Hello Bartosz, will you please respond to the other threads as well? I bought the masonry and photoswipe plugins and NONE are working. I have sent a message more than a week ago and I got no reply. Please help or give me a refund…6 March 2018 at 12:03 #23854
Same problem. I bought the full package and when I install Masonry Gallery, I have this alert : “Responsive Lightbox – Masonry Gallery extension requires at least version 2.0.0 of Responsive Lightbox to work.” and I just find a 1.7.2 version of it !
Please help me understand what to do… I’m really disappointed because I need this plugin NOW !
Ludo6 March 2018 at 12:20 #23858
You should have 2 versions for each extension available.
One signed v1.1.0 and the other one with a lower version number like 1.0.3
Just install the extensions from the lower version number.
We’re launching a Responsive Lightbox 2 soon and wanted to get everyone prepared for this by releasing updated extensions along with the older version (compatible with the currently available Responsive Lightbox).6 March 2018 at 13:14 #23860
OK, right, I understood ! We have to download the versions that are not 1.1.0… Got it !6 March 2018 at 13:36 #238626 March 2018 at 14:09 #23863
No problem. That’s what we’re here for.
Regarding the license keys: there are license keys for the entire set (Photo & Art bundle) and license key for each of the extensions. While acitvating in Responsive Lightbox you have to use the license key for this specific product, for example if you try to activate Photoswipe use Photoswipe license, and so on.6 March 2018 at 14:24 #238666 March 2018 at 15:47 #23870
Ludo, can you please share admin access to your site – we’ll check ourselves (please use private reply for this)6 March 2018 at 16:04 #238738 March 2018 at 10:54 #239048 March 2018 at 12:42 #23905
Your license is activated properly (we’ve checked on dfactory).
It only displays a wrong message on your site.
We could do some further debugging if we had ftp access but for now you don’t have to worry about it and use it freely, it will not influence the plugin at all.8 March 2018 at 16:53 #23916
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