Viewing 9 posts - 1 through 9 (of 9 total)
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  • #27099

    Ned Buratovich
    Participant

    Hello Bartosz,
    When a page is viewed in IE v11 and an image is clicked there is no response whatsoever, no lightbox overlay, no photo displayed, nothing. This behavior is the same for my Windows 7 desktop and my Windows 10 laptop. Problem occurs for every one of the seven sites I tested where I use Responsive Lightbox. These seven sites work as expected in Chrome, Firefox, Edge, Safari (on iPad)

    To demonstrate the problem, I have created a minimal test site with one page:
    prettymuch.biz/sites/photoswipe-test/gallery/

    Configuration:
    WordPress 4.9.7
    Twenty Seventeen Version: 1.6 theme
    Responsive Lightbox & Gallery v2.0.5
    Responsive Lightbox – Justified Gallery v1.1.2
    Responsive Lightbox – PhotoSwipe v1.1.1
    SG Optimizer v4.0.7 (Performance optimizations by SiteGround hosting company)
    Server running PHP v7.0

    What confounds me is that your example page, dfactory.eu/products/photoswipe-lightbox/
    does work in IE 11. Perhaps your example page is still on Responsive Lightbox v1.7.2?

    I will send you access and login credentials in a private message.

    #27100

    Ned Buratovich
    Participant
    This reply has been marked as private.
    #27318

    Ned Buratovich
    Participant

    Update: https://prettymuch.biz/sites/photoswipe-test/gallery/ test site upgraded from PHP 7.0 to 7.1.

    Still same result: won’t launch lightbox on IE v11

    #27726

    Ned Buratovich
    Participant

    Update on test site configuration: prettymuch.biz/sites/photoswipe-test/gallery/

    Configuration:
    WordPress 4.9.7 -> 4.9.8
    Twenty Seventeen Version: 1.6 theme -> 1.7 theme

    After updates, Still same result: won’t launch lightbox on IE v11.

    Hi Bartosz, this support post has been up for about a month. Do you have any estimate on whether or when you might take a look at this? Thanks so much.

    #28316

    Ned Buratovich
    Participant

    OK, it’s been almost two months since I made this support post and no response. This is for a product that I paid money for, that I and my clients depend upon. I made a post with a clear, repeatable error, made a test site, gave you login credentials, etc.

    Two months and the developer can’t even respond with a “too busy now, will look later.”

    Sorry, Bartosz, that’s not support. TWO FREAKING MONTHS during which multiple websites I manage are broken when viewed on a still popular browser (IE 11 has about 12% market share).

    #28329

    Bartosz
    Keymaster

    Ned, I’m very sorry for this. I haven’t seen this thread.
    We’re working on it now (and can confirm there is an issue indeed).
    We’ll try to fix this asap and send you using private reply before the official release.

    #28356

    Bartosz
    Keymaster
    This reply has been marked as private.
    #28368

    Ned Buratovich
    Participant

    Thank you, Bartosz. I have installed the Photoswipe v1.1.2 version you gave me to my test site, https://prettymuch.biz/sites/photoswipe-test/gallery/ and can confirm that it now works correctly on IE 11 (tested with my Windows 7 desktop and Windows 10 laptop).

    (Apologies for getting cranky in my previous post, happy that this problem has been resolved.)

    #28451

    Bartosz
    Keymaster

    Happy to hear, that really.
    And sorry for the delay once again.

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