Viewing 31 posts - 1 through 31 (of 31 total)
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  • #25360

    Kirsty Bennetts
    Participant

    Help!

    The justified gallery as an add-on to responsive lightbox no longer works – images display really small even though the size is set to ‘full size’.

    You can see an example on this post… http://www.kathmanduandbeyond.com/street-art-kaohsiung-taiwan/ but I have several posts which have suddenly started displaying like this (possibly since the recent update).

    Is this is a bug? When is it likely to be fixed?

    Many thanks

    #25435

    Bartosz
    Keymaster

    Hello Kirsty.

    Are you using the latest versions of both Responsive Lightbox and the Justified Gallery addon?

    #25441

    Christian Seitz
    Participant
    This reply has been marked as private.
    #25475

    Bartosz
    Keymaster

    Hi Christian

    I think we have already made a fix for it and will release Justified Gallery 1.1.1 today/ tomorrow.

    #25492

    Kirsty Bennetts
    Participant

    Thanks. Yes, I’m using the latest versions of both. But I see from your second reply a bug fix release is due so I will wait patiently! ;-) Many thanks.

    #25714

    Kirsty Bennetts
    Participant

    Hi,
    Following the recent update, unfortunately the problem still exists…
    Please can you check again.
    Many thanks,
    Kirsty

    #25883

    Kirsty Bennetts
    Participant

    Any update please? Thanks.

    #26081

    Kirsty Bennetts
    Participant

    Hi. Is anyone there? ;-)
    Justified gallery is still not working – as previously advised, when a portrait and landscape image are side by side, they display as really tiny.
    Please can you advise regarding this asap as I have a lot of effected posts which look pretty bad right now.
    Many thanks,
    Kirsty

    #26273

    Kirsty Bennetts
    Participant

    I’m tearing my hair out a bit now guys at the lack of acknowledgement… what do I need to do to get a response from support please?

    #26274

    Bartosz
    Keymaster

    Sorry for the delay Kristy,
    Can you please share an example of the issue on a live site first?

    #26278

    Kirsty Bennetts
    Participant

    Hi
    Are comments being moderated now? Did you get my reply to your comment as it’s not showing?
    Thanks

    #26279

    Kirsty Bennetts
    Participant
    #26280

    Kirsty Bennetts
    Participant

    And another… http://www.kathmanduandbeyond.com/back-ussr-soviet-communist-architecture/

    Perhaps because I included 2 links in my comment it got ‘spammed’ :-)

    #26318

    Bartosz
    Keymaster

    What image size have you used for the galleries?
    Can we have admin access to your site (using private reply)?

    #26391

    Kirsty Bennetts
    Participant

    Images are all set to full size.

    #26392

    Kirsty Bennetts
    Participant
    This reply has been marked as private.
    #26468

    Kirsty Bennetts
    Participant

    Sorry to chase again but it would be really great to get this solved before the weekend – the issue has now been going on for over a month and many of our posts looks terrible because of it.
    Please let me know the outcome ASAP or I will have to look for another solution to use instead of Justified Gallery with Responsive Lightbox.
    I hope to get a response this time, thank you.

    #26524

    David Miles
    Participant

    Similar issues – the latest version is a mess

    #26552

    Kirsty Bennetts
    Participant

    You’ve now been in possession of my log in details for over a week… yet I’ve heard nothing from you?!
    I really need to know if this will move forward or if I need to look for an alternative?

    #26586

    Kirsty Bennetts
    Participant

    I take it from your lack of response that I need to give up on ever getting any support on this and seek a refund? You are certainly not doing much to want to make me renew or give you the 5 star rating on WordPress you ask for every time I open my WP dashboard! Support is non-existent – it’s been almost 6 weeks and nothing. I can’t be the only one having this problem!
    I have been more than patient but our website looks terrible and now I am going to have to go back to square one with a huge amount of work to do to get all the affected posts looking OK again.

    #26609

    Bartosz
    Keymaster

    Kirsty,
    Sorry for the delay.
    We’ve been checking your site but have a trouble with this issue.

    Let’s take this page as an example: http://www.kathmanduandbeyond.com/street-art-kaohsiung-taiwan/
    There are multiple images and galleries but only 3 of them are Justified Gallery (the small ones) with only 2 images per gallery. This will not look good as there is not enough data to generate a nice grid.

    We’ve added one more image to the last Justified Gallery on the page and now it looks much better. Is that the effect you’re looking for?

    #26610

    Kirsty Bennetts
    Participant

    Thanks but the effect I want to achieve is to be able to put 1 x portrait and 1 x landscape image next to each other and for them to fill the width of the page and be the same height. This means creating a gallery of just 2 images. Putting 3 in a row doesn’t produce the result I want and will also mean going back through all the posts to add additional images.

    I appreciate that two images is not really a gallery but this is what I was looking for when I purchased the extension and what it did do. It worked well and looked good up until the update some 6 weeks ago…

    #26613

    Bartosz
    Keymaster

    We’re checking this locally now. Will let you know any findings.

    #26617

    Kirsty Bennetts
    Participant

    Thanks. I’ll wait whilst you check it out.

    #26618

    Kirsty Bennetts
    Participant

    Providing I’m not sat here waiting for another 2 weeks that is! ;-)
    Please can you give me an update when you’re done so that I know if it can be fixed or not?
    Thanks.

    #26668

    Kirsty Bennetts
    Participant

    Any further update on this please?
    I really need to know whether or not this is an issue that can be resolved and you are working on it or if I need to look for an alternative?
    Please respond with some kind of update on the siutation…. Thanks.

    #26669

    Bartosz
    Keymaster

    Yes, there will be new version og both – core plugin and the addon. Will send it to you before the official release so you have it faster.

    #26670

    Kirsty Bennetts
    Participant

    That’s good news. What is the expected release date? Thanks.

    #26741

    David Miles
    Participant

    When is the fix release due please

    #26821

    Bartosz
    Keymaster

    Recent Responsive Lightbox & Gallery update (v2.0.5) and Justified Gallery update (1.1.2) should fix the issue. Please check.

    #27221

    Kirsty Bennetts
    Participant

    Thanks. It seems to be working again now! :-)

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