Viewing 6 posts - 1 through 6 (of 6 total)
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  • #25198

    Jason Kerchner
    Participant

    Getting this error trying to update Justified Gallery and PhotoSwipe: Update Failed: Download failed. Unauthorized
    If I click Settings from the plugin page, it says: Sorry, you are not allowed to access this page.
    If I click on View Version 1.1.0 details, it comes up with a blank details page.

    Responsive Lightbox & Gallery updated to 2.0.2 fine.

    Also, when I look at my original receipt that was emailed to me, I purchase the Photo & Art bundle for unlimited sites. When I log into my dFactory account, all the licenses except for one show single site. Not sure if this is related.

    #25201

    Bartosz
    Keymaster

    Hi,

    You have unlimited access to the addons indeed.
    Did you manage to active the addons on the site?
    If so you should be able to update via admin panel.
    Alternatively please try downloading the files from your account at dfactory.

    Hope this helps.

    #25222

    Jason Kerchner
    Participant

    Yes, the addons are activated on the site.

    It was telling me there was an update available, but I get the errors I mentioned previously when I try to update.
    I just checked the plugins, and it no longer shows an upgrade is available… but the version is 1.0.6 and latest is 1.1.0, so I’m not sure what is wrong now.

    How do I update if there is no longer an option to update?

    #25274

    Bartosz
    Keymaster

    All the files available for automatic updates are also available as .zip in your Purchase History
    Just download the files and install them manually.

    #25503

    Jason Kerchner
    Participant

    Just downloading and installing manually doesn’t work. There is an error that the plugin directory already exists. I had to uninstall/delete the plugins first, then manually install the new version.

    Anyway, after installing, the galleries seems to work OK, but none of them are listed in the All Galleries section of the WordPress Dashboard. Is this expected?

    #25619

    Bartosz
    Keymaster

    Jason,

    The galleries will not be available in the All Galleries section. It’s a different logic.
    When you create a gallery in the Galleries section it will be available out there.
    The addons (like Justified) extend the TYPE of galleries you have available while creating a gallery (in the Config tab).

    Please try creating some galleries to find out what it is and how it works.
    And if you have any questions we’ll try to help.

Viewing 6 posts - 1 through 6 (of 6 total)
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